Why can’t my order be shipped?
There are various reasons why we cannot ship your order.Some possible cases are: The item(s) you ordered are currently not in stock. You live in a particularly remote area that…
Why is my order delayed?
We always try to deliver your order within 1-2 working days. However, unexpected factors can sometimes cause delays.Your order may be delayed for the following reasons: Your order was shipped…
What should I do if I haven’t received my package?
If your package does not arrive within the standard delivery time, you can contact customer support at [email protected].
How long does it take after receiving my shipping confirmation before I can track my order?
Usually after the parcel has been accepted by the logistics service provider.
How do I check my delivery status?
We will use SF-Express for the shipment, thus we/customer can trace the shipment on their website. (Free Shipping for Hong Kong)