Which return conditions do I have to consider?
If you have received a product in the wrong size, please contact our customer support at info@betterguards.hk; the customer support will get back to you within 2-3 working days. Returned…
When will I get my refund?
We will refund costs using the payment method you used when ordering within fourteen (14) days after receipt of the returned goods.
What should I do if I received the wrong product?
If you have received a product in the wrong size, you can send it back and place a new order in our online shop (see ” Which return conditions do…
What is the warranty on my item(s)?
The product MUST NOT be used in the presence of any of the following: If a product from our online shop has a defect and you want to return it,…
What do I have to do if I want to exchange a product?
If you have received a product in the wrong size, please contact our customer support at info@betterguards.hk; the customer support will get back to you within 2-3 working days.
How long does it take to process my return?
After you have given the package to the parcel service for return shipment, it usually takes 2-7 working days until it arrives at our warehouse. After arrival at our warehouse,…
How do I return the product correctly?
Please contact our customer support at info@betterguards.hk; the customer support will get back to you within 2-3 working days.